When we ask customers why they buy from Industry West, one of the top reasons is our warranty. The Industry West mission is to bring great design that is built to last. We are committed to a relationship with you as you live with your products and the success of your projects.
While outfitting residential or commercial projects, you need to be confident that we are going to be there for you when you purchase, when the product is delivered, and when these products are put to use. We are committed to the success of your project and to you as our customer. If something is delivered imperfect, we send a replacement.
Industry West is dedicated to you and the longevity of the products. Don’t hesitate to contact us at for any information we can use to be better and give you better service. We appreciate any praise or criticism that makes your shopping experience positive.
We are thankful to our customers for buying Industry West and look forward to working with you if you are thinking about a purchase. Industry West is designing for the people.
Industry West warrants to you, the original buyer, that goods shall be free of defects in material and/or workmanship attributable to manufacture for the following period:
- 1 years for the finish of the product
- Finish warranty is void if products are used outdoors, with the exception of galvanized finishes
- 1 year for lighting fixtures
- 1 year warranty against manufacturing defects for large upholstered items and bed
- 10 years for the construction of fully steel chairs, bar stools and tables
- 5 years for the construction of wooden, molded plastic, and leather chairs, bar stools and tables
These periods are applicable for the time of receipt of the original product by the original purchaser. Damage resulting from improper handling after merchandise is received or from exposure to weather or extreme atmospheric conditions is not covered by the Industry West warranty. Due to the limited quantities and availability of outlet/final sale items all products purchased as final sale are not eligible for our extended warranty. Any damages that may occur during shipment will be replaced with available product, but product will not be protected under warranty for commercial or residential use.
Large upholstery goods such as sofas, sectionals, arm chairs, beds, ottomans and benches are not covered under the umbrella of our commercial warranty. The construction of such goods are under warranty for (1) year against manufacturing defects. Normal wear and tear such as but not limited to piling, patina and tears are not warrantied by Industry West.
Industry West will not warranty items that are altered through custom orders. This applies to both custom upholstery, and custom powder coating. As these items are manufactured specifically for each individual order, Industry West cannot be held responsible for the recreation of the custom items after the order is completed and delivered. This does not apply to items that are damaged upon arrival, as these will be covered in accordance with our standard warranty.
Warranty covers both consumer and commercial use. The repair or replacement of defective goods constitutes Industry West’s entire obligation. There are no other warranties expressed or implied, including any warranty or merchantability or fitness for a particular purpose. Industry West shall in no event be liable for incidental or consequential damages. If any model or sample is shown to buyer, such model or sample is used merely to illustrate the general type and quality of goods, and not to represent that goods supplied to buyer will necessarily conform in all respects to the sample or model. We cannot accept returns on orders because some items in the order may have failed through normal usage - replacements will be sent. If a product is received damaged please send a photo, name, and order number to firstname.lastname@example.org
Only galvanized steel products are warrantied for outdoor use.
Industry West's collection of outdoor products are constructed with resistance to the elements in mind. As with all of our products proper care and protection will determine the longevity of usage. Due to the unpredictable circumstances of extreme elements including rain, snow, and heat only products constructed of galvanized steel are protected under our warranty for outdoor use. Industry West reserves the right to determine if incorrect usage or extreme elements are the source of structural malfunctions.
All claims for seller’s failure to comply with this warranty shall be governed by the provisions of this paragraph.
If you need to make a warranty claim on any product please email your name, order number, and a photo of the damage to .
Proper Care and Use:
Proper care and usage are essential to preserving your rights under this warranty. This warranty does not apply if your Industry West merchandise is damaged by the use of detergents, abrasives or other harsh cleaning agents.
Accidents, Abuse and Normal Wear & Tear:
This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations, blunt force trauma, pet damage, minor chips in the finish that may result from normal usage, and bent legs as a result of improperly using the chair. Industry West will execute its sole discretion in determining if damage is the result of improper use.
Items that are constructed of wood and concrete are susceptible to normal hairline cracking and variation in color over time when used for exterior application as items expand and contract.
Items that are notated as “stackable” are susceptible to increased wear and tear overtime due to stacking repeatedly. This wear and tear will not be covered under warranty.
Any product modification by retailer, consumer or other parties not authorized by Industry West will void this warranty.
It is the sole responsibility of the specifier to determine the acceptability of a product for its intended use. Industry West will not accept returns on commercial items that were not verified and approved in advance of installation.
Variations from Samples or Literature:
Because of craftsmanship or use of natural materials in your Industry West products, normal variations can occur from piece to piece.This warranty does not cover such differences. Nor are variations from printed illustrations covered.
Consequential or Incidental Damages:
Industry West will not be liable for any loss, expense or damage other than to the furniture itself that may result from a defect in the furniture. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations/exclusions may not apply to you.)
Industry West will not be held responsible for any damages to items that are incurred during transit for clients who have elected to utilize a freight forwarder. When utilizing a freight forwarder to ship internationally our warranty is null and void after arriving to or being picked up by the freight forwarder.
Your Warranty Rights:
This warranty gives you specific legal rights and you may also have other rights, which vary from state to state. Except for such other rights, the remedies provided under this warranty state the limit of the responsibilities of Industry West.
Not all items are covered under our commercial warranty. Accessories, such as art prints, wall shelves, mirrors, ceramics and desk organizers, are not covered in our warranty and are not eligible for replacements. Due to the unique material of concrete and marble items we are unable to warranty these product under our commercial warranty. Any incidental damage that may occur to this item through use will not be warranted for replacements.