COVID-19 UPDATE: All items are shipping within our expected timelines with items arriving within 7-10 business days.
Shipping & Ordering Information
Applicable to all shipments within the 48 contiguous United States and effective January 1st, 2011, also applicable to Canada.
Sales Promotions and Sales Adjustments
Website sales and holiday sales applies only to current stock and cannot be applied to Industry West's existing volume discounts or combined with other codes. Promotional codes are not stackable. Promotional codes cannot be applied to out of stock items. Promotion codes must be used at the time of checkout and won't be honored after the fact and prices will not be adjusted.
Products included in the Ethnicraft line are excluded from site wide sales, and will not be honored during time-specific, or holiday-specific sales.
Shipping Procedures
Orders are delivered within 7-10 business days of placement for in stock items, pending credit approval - unless otherwise noted on the product description. An email with tracking information will be sent out once the product ships. There are some items that have slightly longer lead times, and they are noted as such on the product description page.
All orders will ship out via UPS or common carrier (freight company). If you need to schedule specific delivery times for UPS shipments you can login to http://www.ups.com/mychoice/ welcome.html and arrange a delivery time, if a shipment is sent out via common carrier and a business name is not provided you will be contacted prior to delivery to setup an appointment. All orders will deliver curbside. See below Delivery Policy for more information. Expedited delivery is not an option that is normally offered due to the high cost. If you would like to inquire about the cost to expedite an order please contact your sales rep or email info@industrywest.com.
We are unable to ship on weekends and federal holidays; your order will be sent the following business day for regular ground shipping. Orders will not be delivered on Saturday or Sunday.
We are unable to ship order to PO boxes, or split shipments between addresses.
We do offer shipment of all product to Canada. Please note that the cost of your total may not include additional taxes and fees applied to your order. Additional payment may be required to customs for delivery. A broker is required for all shipments, these fees are not covered by Industry West. If you need help sourcing a broker or have questions, please contact info@industrywest.com prior to placing your order.
All pricing is listed in USD.
We are unable to ship to Hawaii, Alaska, or internationally.
We can ship to a freight forwarder upon request. Please refer to our warranties page regarding all freight forwarding orders.
Delivery Policy
It is the responsibility of the customer to check in all merchandise once it is received to verify counts and report any damage that may have occurred during shipment. Industry West is happy to facilitate replacements and miss-ships, but after (14) days from the original delivery we can no longer be responsible for merchandise shortages or unreported damages.
All common carrier deliveries (LTL and Freight) are subject to curb side delivery. Any additional requirements, such as inside delivery, lift gate needed, delivery appointment or limited access must be discussed and requested with our team before an order has shipped, and may result in additional fees. If White Glove Service is outsourced through 3rd party vendors and will require additional charges. If you are unable to accept an original delivery, a redelivery fee will be applied in order to resend your merchandise. If an order is refused, the order will be shipped back to our warehouse and susceptible to additional charges and processing fees. There will be additional charges for a change of address.
Please place multiple orders if you need merchandise to be shipped to two or more locations. Our shipping and handling charges cover the expenses of processing, carefully packing, and delivering your order to you in a timely fashion.
All orders will arrive in secure packaging. Inside, you’ll find the items you ordered sealed in protective plastic. We take great care to examine all merchandise before sealing your order to ensure that you receive only the best quality from Industry West.
Ordering
For items that are currently out of stock, please contact info@industrywest.com for availability.
Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. A minimum, nonrefundable 50% deposit will be taken when the order is placed.
All claims for seller’s failure to comply with this warranty shall be governed by the provisions of this paragraph.