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COVID-19 UPDATE: All items are shipping within our expected timelines with items arriving within 7-10 business days.

 

Shipping & Ordering Information

Applicable to all shipments within the 48 contiguous United States and effective Jan. 1, 2020. Also applicable to Canada.

Sales Promotions and Sales Adjustments


Website sales and holiday sales applies only to current stock and cannot be applied to Industry West's existing volume discounts or combined with other codes. Promotional codes are not stackable. Promotional codes cannot be applied to out of stock items. Promotion codes must be used at the time of checkout.

Products included in the Ethnicraft line are excluded from site wide sales, and will not be honored during time-specific, or holiday-specific sales. 

How Long Will My Order Take To Arrive


Unless otherwise noted on the product description, in-stock items are delivered within 7 to 10 business days of your order.

How Will My Order Be Delivered


Industry West offers standard-curbside shipping.

Smaller parcels will be sent via a small parcel carrier such as USPS or UPS or on occasion through our freight partner, depending on size. While a single bar stool may ship small parcel, a larger armchair may ship freight. Curbside delivery is pre-scheduled with our freight partner and available in the contiguous 48 states and Canada.

Your purchase will be brought to your residence at a pre-scheduled time and our freight team will bring your order to the curb. You will have to be at the destination to meet the driver. Your order will not be unpacked. You may be left with the shipping pallet. You will be contacted at least 36 hours in advance of delivery to schedule a drop-off appointment. You also will receive an email with your tracking information when your order ships, allowing you to keep tabs on your item's estimated arrival.

Evening and weekend delivery is not available.

What If I Need My Order In a Hurry?


Expedited delivery currently is not offered via our website. However, if you would like to inquire about the cost to expedite an order or white glove delivery, please email us.

What About Shipping To Canada?


A broker is required to facilitate all deliveries to Canada, which will incur additional taxes and fees not covered by Industry West. Please contact us if you need help sourcing a broker or have any other questions before placing your order. Please note, all prices listed on our site are in USD, however in communications with your broker, costs will likely be listed in CAD.


Delivery Policy


It is the responsibility of the customer to inspect all merchandise once it is received, to verify counts and report any damage that may have occurred during shipment. In the event of a quality issue, damage during transit, or a mis-ship, Industry West is happy to facilitate the shipment of replacement units, so long as we are aware of the issue within fourteen (14) days of the original delivery.

Illustration of seven through 10 daysIllustration of seven through 10 days

How long will my order take to arrive?

Unless otherwise noted in the product description, in-stock items are delivered within 7 to 10 days of your order. 

Illustration of curbside delivery.Illustration of curbside delivery.

How will my order be delivered?

Smaller parcels will be sent via a small parcel carrier such as USPS or UPS or on occasion through our freight partner, depending on size. While a single bar stool may ship small parcel, a larger, single armchair may ship freight.

 

Curbside delivery is pre-scheduled with our freight partner and available in the contiguous 48 states and Canada.

 

Your purchase will be brought to your residence at a pre-scheduled time and our freight team will bring your order to the curb. You will have to be at the destination to meet the driver. Your order will not be unpacked. You may be left with the shipping pallet.

 

You will be contacted at least 36 hours in advance of delivery to schedule a drop-off appointment. You will also receive an email with your tracking information when your order ships, allowing you to keep tabs on your items’ estimated arrival. Evening and weekend delivery is not available.

Illustration of a chair moving quickly.Illustration of a chair moving quickly.

What if I need my order in a hurry?

Expedited delivery currently is not offered via our website. However, if you would like to inquire about the cost of expedite an order or white glove delivery, please
email us.

Illustration of the Canadian flag.Illustration of the Canadian flag.

Canadian Shipments

A broker is required to facilitate all delivers to Canada, which will incur additional taxes and fees not covered by Industry West. Please contact us if you need help sourcing a broker or have any other questions before placing your order. Please note, all prices listed on our site are in USD, however in communications with your broker, costs will likely be listed in CAD.

Illustration of a calendar.Illustration of a calendar.

Return Policy

It is the responsibility of the customer to inspect all merchandise once it is received, to verify counts and report any damage that may have occurred during shipment. In the event of a quality issue, damage during transit, or a mis-ship, Industry West is happy to facilitate the shipment or replacement units , so long as we are aware of the issue within fourteen (14) days of the original delivery.