Due to challenges from COVID-19 and its impact on the global supply chain certain items are taking longer than expected to restock and ship out. We will continue to work to be as transparent with our customers as possible. Please email us at support@industrywest.com if you have any questions.
How long will my order take to arrive?
Unless otherwise noted in the product description, in-stock items are delivered within 7 to 10 business days of your order.
BACKORDERS
Backordered products have a minimum lead time of 16 weeks prior to being delivered.
How will my order be delivered?
Smaller parcels will be sent via a small parcel carrier such as USPS or UPS or on occasion through our freight partner, depending on size. While a single bar stool may ship small parcel, a larger, single armchair may ship freight.
Curbside delivery is pre-scheduled with our freight partner and available in the contiguous 48 states and Canada.
Curbside Delivery
Your purchase will be brought to your residence at a pre-scheduled time and our freight team will bring your order to the curb. You will have to be at the destination to meet the driver. Your order will not be unpacked. You may be left with the shipping pallet.
Notifications
You will be contacted at least 36 hours in advance of delivery to schedule a drop-off appointment. You will also receive an email with your tracking information when your order ships, allowing you to keep tabs on your items’ estimated arrival. Evening and weekend delivery is not available.
Multiple Shipments
If your order contains several items, we typically wait until your entire order is in stock before shipping it out to ensure one delivery fee and delivery date. If you would prefer to receive your items in multiple shipments, please contact our support team at support@industrywest.com and be sure to include your order number for reference.
Revising Shipping Information
We work hard to ensure your order is delivered on time. If an order’s shipping information needs to be revised post-purchase, or if the order needs to be redirected during transit, that order may incur a reconsignment fee of up to $200. While most commercial or trade orders will incur that $200 fee, the fee for non-trade or residential orders may be up to $75.
Shipping Rates
$50 and under = $12.95
$50.01 - $100 = $29.95
$100.01 - $200 = $49.95
More than $200 = 12.5%
* Certain large items will also incur an additional $99 handling fee
What if I need my order in a hurry?
Expedited delivery currently is not offered via our website. However, if you would like to inquire about the cost of expediting an order or white glove delivery, please
email us.
Canadian Shipments
A broker is required to facilitate all delivers to Canada, which will incur additional taxes and fees not covered by Industry West. Please contact us if you need help sourcing a broker or have any other questions before placing your order. Please note, all prices listed on our site are in USD, however in communications with your broker, costs will likely be listed in CAD.
Return Policy
It is the responsibility of the customer to inspect all merchandise once it is received, to verify counts and report any damage that may have occurred during shipment. In the event of a quality issue, damage during transit, or a mis-ship, Industry West is happy to facilitate the shipment or replacement units , so long as we are aware of the issue within fourteen (14) days of the original delivery.