SALES REPRESENTATIVE
The sales representative position is a public-facing role with Industry West and is a critical component to ensuring that customers are able to place their orders, have their questions answered and have any issues resolved within a timely fashion. The sales representative position will work closely with the sales and marketing teams to ensure that the Industry West brand is presented in a positive light and that customers feel satisfied with their experience.
Job Description
- Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide feedback on the efficiency of the customer service process
- Provide pricing and delivery information o Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Open customer accounts by recording account information
- Maintain customer records by updating account information
- Communicate and coordinate with internal departments
Competencies
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Experience working in a fast paced environment
To apply send application, cover letter and resume to careers@industrywest.com