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SALES REPRESENTATIVE

The sales representative position is a public-facing role with Industry West and is a critical component to ensuring that customers are able to place their orders, have their questions answered and have any issues resolved within a timely fashion. The sales representative position will work closely with the sales and marketing teams to ensure that the Industry West brand is presented in a positive light and that customers feel satisfied with their experience.

Job Description

  • Effectively manage large amounts of incoming calls 
  • Identify and assess customers’ needs to achieve satisfaction 
  • Build sustainable relationships of trust through open and interactive communication 
  • Provide feedback on the efficiency of the customer service process 
  • Provide pricing and delivery information o Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution 
  • Keep records of customer interactions, process customer accounts and file documents 
  • Follow communication procedures, guidelines and policies 
  • Open customer accounts by recording account information 
  • Maintain customer records by updating account information 
  • Communicate and coordinate with internal departments 

Competencies

  • Proven customer support experience 
  • Strong phone contact handling skills and active listening 
  • Familiarity with CRM systems and practices 
  • Excellent communication and presentation skills 
  • Ability to multi-task, prioritize, and manage time effectively 
  • Experience working in a fast paced environment

To apply send application, cover letter and resume to careers@industrywest.com

Download application for employment here.