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QUALITY CONTROL MANAGER

The quality control and logistics specialist is responsible for working with customers, suppliers, vendors and team members to resolve any product quality issue and aid in the transportation of product. This position will develop, implement and manage systems to insure IW is procuring, storing and selling product that reflects our commitment to outstanding quality. This position will control the distribution of product from warehouse to client. Quality control specialist is responsible for insuring all warehouse team members and outsourcing partners are dedicated to this quality commitment.

Job Description

The Quality Control and Logistics Specialist position will be expected to:

  • Process customer returns and insure customer satisfaction in this process
  • Work with customers to understand quality issues
  • Communicate quality issues with suppliers, outsourcing partners and team members
  • Complete NCR forms
  • Work effectively with procurement team to aid in communication with supplier
  • Perform inspections on new product
  • Perform inspections on incoming receipts of product
  • Perform duties to insure proper handling of scratch/dent material
  • Work with liquidator firms to rid IW of scratch/dent material
  • Unassemble items as necessary to store pieces for replacement
  • Retain records of quality issues, scratch/dent material, unassembled pieces and scratch/dent sold to employees
  • Use the systems to track and identify quality concerns
  • Perform Customer Service Rep duties as needed
  • Work with team, warehouse, vendors and/or clients to insure product is received timely and in good condition
  • Direct export shipments
  • Aid buyer in data entry

Competencies

  • Proven customer support experience 
  • Strong phone contact handling skills and active listening 
  • Familiarity with CRM systems and practices 
  • Excellent communication and presentation skills 
  • Ability to multi-task, prioritize, and manage time effectively 
  • Experience working in a fast paced environment

Education Required

  • College Degree

To apply send cover letter and resume to contact@industrywest.com