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To our valued customers,

There’s nothing we can say that will add clarity to these uncertain times.

All we can do is play our role in continuing to serve you and your needs, whether it's a sofa for your home or chairs for a new restaurant.

For our part, Industry West is operating at full capacity. Our sales team, though working remotely, is here to serve you, and our shipping times are operating as usual—you can still expect to receive your product within 7 to 10 business days.

We are constantly monitoring all developments with our delivery and last-mile partners to make sure your safety is a top priority.

If anything changes in regards to shipping times it will be posted HERE.

Still, we understand that there is plenty in everyone’s day-to-day that is not operating as usual, and that your schedules and work life are anything but normal. With that, we want to make it easy for you to connect with us when it’s best for you.

If you’d like to chat with us about a product or project, feel free to schedule a meeting with a member of our sales team HERE.

Additionally, if you would like to place an order but are unable to receive product due to current circumstances, we are waiving all storage fees through May 1. This way, you can place the order and we’ll hold the inventory and deliver it when you’re ready.

We know these are unprecedented times and again just want to do all we can in the small role we play to keep your lives as normal as possible.

Please let us know if you have any questions, you can always contact us at

info@industrywest.com or 800.382.9303

Best,

Jordan England, CEO of Industry West


HOW INDUSTRY WEST IS HANDLING COVID-19

 

  • We have closed our SoHo showroom, following recommendations from New York State health officials.
  • Our warehouses are following best practices in terms of hygiene and health protocols;
  • We are keeping constant contact with our shipping and last-mile partners to ensure your health and safety;
  • If you are not comfortable receiving your order at this time, we are waiving all storage fees through May 1; and
  • Located in a shelter-in-place city? We will contact you before we ship your order to confirm you are able to receive it, if you are not we will hold the order while waiving storage fees.