We believe purchasing quality, timeless furniture should be a seamless experience. Do you agree? Then join the Industry West team!
CLIENT SERVICES SPECIALIST
The Client Services Specialist will work as a liaison for the customer service and sales team. This role will be responsible for working with customers, sales representatives, supply chain team members to resolve any product or customer service issue by facilitating trust and good relations with customers. This role will aid the sales team to drive new business, following up with dormant quotes. The client services specialist will help build the customer service and sales team through their own innovative selling techniques. This role will serve as an expert in saving a sale and closing sales by finding alternative solutions to solve problems while making or keeping a sale.
As a Magento developer, you will be responsible for liaising with our development vendors, design, and web team, testing the performance, creating clean and modular code to be shared across multiple websites. To ensure success as a Magento developer, you should have excellent object-orientated programming knowledge, hold certifications for Magento development, and be able to project manage.
The E-Commerce Merchandiser role is a strategic, goal-driven position within our web team responsible for driving product placement on industrywest.com. A successful eCommerce Merchandiser will work closely with our support, operations, and marketing teams to understand product needs and availability while creating an online merchandising strategy to drive sales.
WEB CONTENT SUPPORT ASSISTANT
CUSTOMER SERVICE REPRESENTATIVE
The Customer Service Representative is a public-facing role with Industry West and a critical component in sales and handling customer service/support. This role will work to process new orders and resolve any product or customer service issue by facilitating trust and good relations with customers. This role will be considered part of both sales and support, encompassing all of customer service for the brand.
ADVERTISING ACCOUNT MANAGER
The Digital Account Manager and Analyst is ultimately responsible for the successful execution of Industry West’s digital online advertising campaigns, as well as relations with partner publishers. This position is responsible for building out campaigns across Google, Facebook, Instagram, Criteo, etc., and optimizing for internal KPIs.
WAREHOUSE TEAM MEMBER
The Warehouse Team Member completes shipments by picking, processing, and loading orders. The warehouse team is responsible for the unloading and receipt of containers. Team members ensure accurate stock and cleanliness of the warehouse. All Team Members are expected to perform all duties in a manner that best reflects the quality and creative brand of Industry West.