Applicable to all shipments within the 48 contiguous United States and effective January 1st, 2011, also applicable to Canada.

Shipping Procedures

Orders are delivered within 7-10 business days of placement for in stock items, pending credit approval. An email with tracking information will be sent out within 2-3 business days of the purchase.

All orders will ship out via UPS or common carrier (freight company). If you need to schedule specific delivery times for UPS shipments you can login to http://www.ups.com/mychoice/ welcome.html and arrange a delivery time, if a shipment is sent out via common carrier and a business name is not provided you will be contacted prior to delivery to setup an appointment. Expedited delivery is not an option that is normally offered due to the high cost. If you would like to inquire about the cost to expedite an order please contact your sales rep or email info@industrywest.com.

We are unable to ship on weekends and federal holidays; your order will be sent the following business day for regular ground shipping. Orders will not be delivered on Saturday or Sunday.

We do not ship to PO boxes.
We are unable to split shipments between addresses.
We are unable to ship to Hawaii, Alaska, or internationally. We can ship to a freight forwarder upon request.

Delivery Policy

It is the responsibility of the customer to check in all merchandise once it is received to verify counts. After 14 days Industry West can no longer be responsible for merchandise shortages.

All common carrier deliveries are subject to curb side delivery. Any additional requirements, such as inside delivery, lift gate needed, delivery appointment or limited access must be discussed before an order is shipped to avoid additional charges. If you are unable to accept an original delivery, a redelivery fee will be applied in order to resend your merchandise. If an order is refused, the order will be shipped back to our warehouse and susceptible to additional charges and processing fees. There will be additional charges for a change of address.

Please place multiple orders if you need merchandise to be shipped to two or more locations. Our shipping and handling charges cover the expenses of processing, carefully packing, and delivering your order to you in a timely fashion.

All orders will arrive in secure packaging. Inside, you’ll find the items you ordered sealed in protective plastic. We take great care to examine all merchandise before sealing your order to ensure that you receive only the best quality from Industry West.

Ordering

For items that are currently out of stock, please refer to the product specific approximate delivery date listed in the product description section. Please contact info@industrywest.com for availability.

Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. A minimum, nonrefundable 50% deposit will be taken when the order is placed.

All claims for seller’s failure to comply with this warranty shall be governed by the provisions of this paragraph.