Returns & Warranty

Return Information

Because we want you to be completely satisfied with your purchase, we gladly accept returns of all regularly priced merchandise for exchange or refund if it is post marked within fourteen (14) days of your receipt of the product. Merchandise must be returned in the original condition. No credits or exchanges will be issued if there is evidence of excessive wear and tear. Sales merchandise cannot be returned. Commercial orders cannot be returned. Please note that there will be a 10% restocking fee and return shipment cost is the responsibility of the purchaser.

Items not post marked within the return period will prevent us from processing any refunds or exchanges. If your return does not meet the above return criteria, it will be shipped back at your expense. For instruction or further questions regarding a return, please e-mail return@industrywest.com. Please allow 5-7 business days to process your refund once it has been received. All returns should be sent to the following address:

Industry West

Attn: Returns Dept.

4011 Morton Street, Jacksonville, FL 32217

 

Warranty

Effective with Products purchased after January 1, 2008

Industry West warrants to you, the original buyer, that goods shall be free of defects in material and/or workmanship attributable to manufacture for the following period:

  1. 1 years for the finish of the product

    *Finish warranty is void if products are used outdoors, with the exception of galvanized finishes

  2. 15 years for the construction of steel products

    3 years for the construction of all other products

These periods are applicable for the time of receipt of the original product by the original purchaser. Damage resulting from improper handling after merchandise is received or from exposure to weather or extreme atmospheric conditions is not covered by the Industry West warranty. Warranty covers both consumer both consumer and commercial use.  The repair or replacement of defective goods constitutes Industry West’s entire obligation. There are no other warranties expressed or implied, including any warranty or merchantability or fitness for a particular purpose. Industry West shall in no event be liable for incidental or consequential damages. If any model or sample is shown to buyer, such model or sample is used merely to illustrate the general type and quality of goods, and not to represent that goods supplied to buyer will necessarily conform in all respects to the sample or model. Only galvanized steel proucts are warrantied for outdoor use. All claims for seller’s failure to comply with this warranty shall be governed by the provisions of this paragraph. 

Proper Care and Use: Proper care and usage are essential to preserving your rights under this warranty. This warranty does not apply if your Industry West merchandise is damaged by the use of detergents, abrasives or other harsh cleaning agents.

Accidents, Abuse and Normal Wear & Tear: This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations, blunt force trauma, or pet damage. Industry West will execute its sole discretion in determining if damage is the result of improper use. Items that are constructed of wood, and concrete are susceptible to normal hairline cracking and variation in color over time when used for exterior application as items expand and contract.

Product Modifications: Any product modification by retailer, consumer or other parties not authorized by Industry West will void this warranty.

Contract Specifications: It is the sole responsibility of the specifier to determine the acceptibility of a product for its intented use. Industry West will not accept returns on commercial items that were not verified and approved in advance of instillation. 

Variations from Samples or Literature: Because of craftsmanship or use of natural materials in your Industry West products, normal variations can occur from piece to piece.This warranty does not cover such differences. Nor are variations from printed illustrations covered.

Consequential or Incidental Damages: Industry West will not be liable for any loss, expense or damage other than to the furniture itself that may result from a defect in the furniture. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations/exclusions may not apply to you.)

Your Warranty Rights: This warranty gives you specific legal rights and you may also have other rights, which vary from state to state. Except for such other rights, the remedies provided under this warranty state the limit of the responsibilities of Industry West.